How Businesses are using Chatbots and why your business needs one

Chatbots development is gaining momentum. It is no surprise today that more than 38% of consumers want to talk with a human when engaging a brand according to Drift. We have entered a new age of brand and customers relationship using chatbot as a tool. We previously wrote On how chatbot could help your business grow click here to read. This article collates some big and medium Businesses use of chatbot, how chatbots have helped to foster better customer experiences.

1. Lyft

Lyft is a ride-sharing platform, just like Uber, Bolt, yet rather than downloading the app, users can book a ride from Facebook messenger, Slack and even more. This has made Lyft ubiquitous across a constellation of apps and services Lyft

2. Domino's

Domino’s Facebook Messenger bot 'Dom the Pizza Bot' lets you order and pay for pizza, and converse. The bot can re-order member's previous orders and even track user orders.

3. Rise Network

Rise Network Facebook Messenger bot 'Ise The Job Bot' helps users get their dream job, prepare them for any job interview through conversations, alerts them for any job opening(User retention) and many more services. IseTheJobBot

4. Techcrunch

TechCrunch is an American online publisher focusing on the tech industry. Techcrunch has over 14.40 million visits See more, and through its Bot on Facebook, Telegram, Slack and more can serve content to its subscribers.

5. Babylon Health

Babylon's Health uses their chatbot 'Babylon Healthcare Chatbot' to diagnose users, the bot can be used by anyone around the world, and even pairs user to healthcare providers and hospitals. Babylon Health

6. Amazon Web Services

Through the AWS chatbot users and monitor and interact with their Aws resources on slack and amazon chime. They receive alerts and can even run commands to receive diagnostic information.

7. Amazon

Amazon’s Echo device taps into Amazon's full product catalog and can make orders, buy stuffs, search for products on amazon and even track orders.

Your business needs to function 24/7 in an online world, whether you are sleeping, busy or even unavailable. Chatbots can help you achieve this no matter your industry be it Education, Health, Food, Information and even E-commerce. Here at Softnexus, we bring such dreams and ideas to life. Thank you

The Future is Now! Let's help you scale your business growth. Feel free to reach out to us via mail - info@softnexus.co.

Thanks for reading.